Maria Pia Casa is committed to building a sincere, transparent and trustworthy relationship with you. Our Customer Support Center was created to answer questions, assist with requests and listen to your compliments, suggestions or feedback about your experience with us.
Shopping for home decor, tableware, furniture and high-end home pieces requires attention to detail. That is why our team is available to assist you before, during and after your purchase.
Whether you need help with product details, order status, payment, delivery, exchanges, returns or general information, Maria Pia Casa is here to provide clear, courteous and responsible support.
For questions, feedback, suggestions, compliments or requests related to your purchase, please contact us at:
Speak with our team via WhatsApp:
For phone support, please contact us at:
Monday through Friday, from 9:00 AM to 5:30 PM. Saturdays, from 9:00 AM to 4:00 PM. Closed on holidays.
Request information about dimensions, materials, finishes, colors, composition, availability, recommended use and other product details.
Our team can help you check your order status, payment confirmation, order preparation, shipping updates and delivery information.
Get support with payment options, purchase confirmation, secure checkout and guidance to complete your order with confidence.
Ask about delivery timelines, shipping fees, tracking updates, delivery details and instructions for receiving your products.
If you need to request an exchange, return or after-sales support, our team will guide you through the next steps according to our store policies.
Your opinion is very important to us. It helps us continuously improve our curation, service, website experience and customer journey.
To help us respond to your request more quickly and accurately, please include as much information as possible.
These details help our team locate your request more precisely and provide a more complete response.
Maria Pia Casa uses technology to provide customers with a safer, more efficient and more transparent shopping experience.
Our digital environment includes security and encryption resources designed to help protect the information transmitted during browsing and checkout, contributing to the confidentiality of the data entered in our store.
For your security, Maria Pia Casa will never request passwords, authentication codes, security codes or full credit card details by email, WhatsApp, phone or social media.
If you receive a suspicious message claiming to be from Maria Pia Casa, do not click unknown links, do not share sensitive information and contact our team through the official channels listed on this page.
You can contact Maria Pia Casa by email at [email protected] or via WhatsApp at +55 (11) 94901-2751. Our team is available Monday through Friday, from 9:00 AM to 5:30 PM, and Saturdays, from 9:00 AM to 4:00 PM, except holidays.
To request information about your order, please contact us with your order number, full name and the email address used at checkout. This helps our team locate your purchase more quickly.
Yes. Our team can help with product details, dimensions, materials, finishes, availability, payment options, delivery information and other questions before you complete your purchase.
Yes. If you need support with an exchange, return or after-sales request, please contact us through our official channels and provide your order details. Our team will guide you according to our store policies.
No. For your security, never share passwords, authentication codes or full credit card details through WhatsApp, email, phone or social media. Payments should only be completed through the official channels indicated by Maria Pia Casa.
At Maria Pia Casa, we believe that a great shopping experience goes beyond a refined product selection. It also depends on clear information, courteous support, security and respect for the customer.
Every contact is handled with care. Our goal is to understand your needs and provide a response that reflects the quality standard of our brand.
Your feedback helps us improve. Your trust is an essential part of our story.
Send your message to our Customer Support Center. It will be a pleasure to assist you.
Email: [email protected]
WhatsApp: +55 (11) 94901-2751
Phone: +55 (11) 3414-1013
Customer support hours: Monday through Friday, from 9:00 AM to 5:30 PM. Saturdays, from 9:00 AM to 4:00 PM. Closed on holidays.
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