Customer satisfaction is one of Maria Pia Casa's highest priorities. This page describes the exchange and return conditions for orders delivered outside Brazil. If you have any questions or requests, contact our customer service team by email at [email protected] or via WhatsApp at +55 (11) 94901-2751.
General conditions
All exchanges and returns must be requested through our customer service team by email at [email protected] before any product is sent back. Products returned without prior contact may not be accepted, and Maria Pia Casa cannot be held responsible for their receipt.
Exchanges and returns are handled exclusively by our online customer service. They cannot be made at Maria Pia Casa's physical stores.
On delivery, refuse the product if:
The packaging is open, crushed or damaged. Maria Pia Casa may not be held responsible for missing or damaged products if the package shows signs of tampering at the time of receipt. If you notice transport damage after accepting the delivery, report it to our team within 48 hours, with photos of the package and the product.
Change of mind
The 7-day right of withdrawal provided for in the Brazilian Consumer Protection Code applies to orders delivered within Brazil only. International orders cannot be returned for change of mind, so please check dimensions, materials, colors and finishes carefully before completing your purchase. Our team is available to answer any questions before you order.
Manufacturing defects
Products are covered by a 6-month warranty against manufacturing defects. All orders go through a quality inspection before dispatch. If you identify a defect, contact our customer service team with your order number, a description of the problem and photos or videos of the product.
The product must be returned in its original packaging, with the invoice, manual and all accessories. Every returned product undergoes a technical analysis to confirm the manufacturing defect. If no defect is found, the same product will be sent back to the customer's address. Maria Pia Casa is not obliged to exchange or repair products whose defect was caused by misuse, according to the technical report.
Maria Pia Casa reserves the right to repair the product instead of replacing it, in accordance with the applicable legislation.
Return shipping
The return shipment is the buyer's responsibility. The customer arranges and pays for the transport of the product back to Brazil, including any duties, taxes or fees charged for the re-entry of the goods. Our team will provide the return address and instructions after the request is approved. Please do not ship anything before receiving them.
Refunds
Refunds are made exclusively to the credit card used for the purchase, within up to 14 days after the product is received at our distribution center or after the formal request is approved by our team, depending on the case. The credit appears on your statement according to your card issuer's billing cycle and may take one or more statements to show. Exchange-rate differences and fees applied by your bank or card issuer are outside Maria Pia Casa's control.
Product availability
Products that are not available for sale are clearly marked as sold out on the product page. Some products are made to order, as indicated on the product page, and may occasionally become unavailable at our suppliers. If this happens, we will contact you, and you may choose between:
- a credit coupon to be used on a future purchase;
- another product of equal value;
- a partial or full refund to the credit card used.
We cannot guarantee that a previously available product will remain available.
Frequently asked questions
Can I return an international order if I change my mind?
No. The 7-day withdrawal period applies to deliveries within Brazil only. International orders are not eligible for change-of-mind returns.
What if my product has a defect?
Contact our customer service team with your order number, a description of the problem and photos. Products are covered by a 6-month warranty against manufacturing defects.
Who pays for the return shipping?
The buyer. The customer arranges and pays for the transport of the product back to Brazil, including any duties or fees on re-entry. Our team provides the return address and instructions after the request is approved.
How will I be refunded?
Only to the credit card used for the purchase, within up to 14 days after the product is received at our distribution center or the request is approved. Refunds in cash, by bank transfer or to another card are not available.
Can I exchange or return a product at a physical store?
No. Exchanges and returns are handled exclusively through our online customer service.
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